The crucial role of emotional intelligence in customer service

In today’s highly competitive business landscape, organisations are constantly striving to provide exceptional customer service to gain a competitive edge. While technical skills and product knowledge are undoubtedly important, the key differentiating factor lies in the realm of emotional intelligence. Emotional intelligence, or EQ, plays a vital role in customer service roles by fostering meaningful…

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Understanding modern slavery in the supply chain industry

The global supply chain industry, which enables the movement of goods and services across borders, has long been plagued by a dark secret: modern slavery. Despite significant progress in recent years, the exploitation and forced labour of vulnerable individuals persist within complex supply networks. This article delves into the issue of modern slavery in the…

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Four ways you can enhance your technology development skills

Improving your tech development skills is essential in today’s rapidly advancing technological landscape. Here are four ways you can enhance your tech development skills:   Continuous Learning: Technology is constantly evolving, so it’s crucial to stay updated with the latest advancements and trends. It is important to engage in continuous learning by exploring online resources,…

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The importance of contract management in procurement

In the realm of procurement, where businesses and organisations engage in purchasing goods and services, contracts play a pivotal role in ensuring successful transactions and minimising risks to businesses. A contract acts as a legally binding agreement between the parties involved, providing clarity, protection, and a framework for executing business transactions. This article aims to…

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